Understanding CONAPCI: The National Commission for the Protection and Defense of Financial Services Users

When it comes to financial services, it is crucial to have an organization that protects and defends the rights of users. In Mexico, this responsibility falls on the National Commission for the Protection and Defense of Financial Services Users, commonly known as CONAPCI.

What is CONAPCI?

CONAPCI is a government agency in Mexico that is dedicated to safeguarding the interests of financial services users. Its main objective is to ensure that consumers of financial products and services are treated fairly and have access to accurate information.

The commission was established in 2004 as part of the National Banking and Securities Commission (CNBV). However, in 2019, CONAPCI became an independent entity, allowing it to focus solely on the protection and defense of financial services users.

Roles and Responsibilities

CONAPCI has several key roles and responsibilities that contribute to its mission of protecting and defending financial services users:

  1. Consumer Education: CONAPCI is responsible for providing information and promoting financial education among consumers. This includes educating users about their rights and responsibilities, as well as raising awareness about potential risks and scams in the financial sector.
  2. Complaint Resolution: One of CONAPCI’s primary functions is to handle complaints from financial services users. The commission receives and investigates complaints, mediating between users and financial institutions to reach a fair resolution.
  3. Regulatory Compliance: CONAPCI ensures that financial institutions comply with the laws and regulations that protect consumer rights. The commission monitors the market to identify any practices that may harm users and takes appropriate action to rectify the situation.
  4. Policy Development: CONAPCI plays a crucial role in the development of policies and regulations related to financial services. The commission provides input and recommendations to government agencies to create a more secure and transparent financial environment for users.

How to Contact CONAPCI

If you have a complaint or need assistance regarding a financial service, CONAPCI provides various channels for users to get in touch:

  • Phone: You can call CONAPCI’s toll-free number at 01-800-999-8080 to speak with a representative who can guide you through the complaint process.
  • Email: Send an email to contacto@conapci.gob.mx to communicate your concerns or questions.
  • Website: Visit CONAPCI’s official website at www.conapci.gob.mx to access additional information and resources.

It is important to note that CONAPCI’s services are free of charge, and users can seek assistance regardless of their financial situation or the type of financial service they have encountered issues with.


CONAPCI plays a vital role in ensuring the protection and defense of financial services users in Mexico. Through its educational initiatives, complaint resolution, regulatory compliance efforts, and policy development, CONAPCI strives to create a fair and secure financial environment for all consumers.

If you have any concerns or issues with a financial service, do not hesitate to reach out to CONAPCI for assistance. Remember, your rights as a financial services user deserve to be protected.


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